If you own an Orbi router or satellite, you may have experienced the frustrating issue of the purple light. This purple light typically indicates that there is a problem with the Orbi system, and it can be difficult to know what steps to take to fix the issue. However, with a few simple troubleshooting tips, you can usually resolve the Orbi purple light issue and get your system back up and running.
Here are some steps you can take to fix the Orbi purple light issue:
Check the Orbi app
One of the first things you should do when you notice the purple light on your Orbi system is to check the Orbi app. The app can provide you with valuable information about the status of your system and can help you diagnose the problem. Look for any error messages or notifications in the app that may indicate what is causing the purple light.
Restart your Orbi system
If you haven't already done so, try restarting your Orbi system. This can often resolve minor issues and can help clear any temporary glitches that may be causing the purple light. To restart your Orbi system, simply unplug the power adapter from the wall outlet, wait for a few seconds, and then plug it back in.
Check the internet connection
If your Orbi system is connected to the internet, you should check your internet connection. Make sure that your internet service is working correctly and that your modem is connected to your Orbi system. You may also want to try restarting your modem to see if that resolves the issue.
Check the firmware
Another common cause of the Orbi purple light issue is outdated firmware. Make sure that your Orbi system is running the latest firmware by checking for updates in the Orbi app. If an update is available, download and install it to ensure that your system is up to date.
Check the cables
Make sure that all the cables connecting your Orbi system are properly plugged in and secure. Loose or disconnected cables can cause connectivity issues and may be the cause of the purple light. Check all the cables, including the power adapter, Ethernet cables, and coaxial cables, to make sure they are properly connected.
Factory reset your Orbi system
If none of the above steps work, you may need to perform a factory reset on your Orbi system. This will erase all the settings and data on your system and restore it to its default settings. To perform a factory reset, locate the reset button on your Orbi router or satellite and hold it down for at least seven seconds. Your Orbi system will restart, and you will need to set it up again from scratch.
In conclusion, the Orbi purple light issue can be frustrating, but it is usually fixable with a few simple troubleshooting steps. By checking the Orbi app, restarting your system, checking your internet connection, updating your firmware, checking your cables, and performing a factory reset if necessary, you should be able to resolve the issue and get your Orbi system back to its normal functioning.